Order cancellations must be requested within 24 hours of purchase and will incur a 5% processing fee to cover credit card transaction fees. Orders cannot be cancelled after 24 hours.

Our default shipper for all domestic orders is UPS or Fedex for a flat rate of $15. All items are insured for their full value, and are sent with delivery confirmation. Any item over $500 will be sent signature required. If you cannot be home to sign for your package, we can send it without signature required but are not liable for its loss or damage. All orders are accompanied with tracking information. All international orders are shipped via DHL Express Worldwide or UPS Express Worldwide for a flat rate of $45.

Please note that international buyers are responsible for any and all duties and customs charges that may be incurred. 

Any orders shipped within California will incur sales tax, since Ochre Objects is based in Los Angeles, CA.

Returns are only accepted if you receive a wrong or damaged shipment. You may return (for a full refund, shipping included) or exchange that item within 7 days of receipt. Please contact us immediately to facilitate a return on  damaged or incorrect product.

All custom and one of a kind pieces are FINAL SALE. 

If you have an issue with your order, please reach out to us at info@ochreobjects.com to resolve it with us directly and we will do our best to help. As a small business, chargebacks are extremely detrimental and we have a strict no tolerance policy— any customers who misuse chargebacks against us will be banned indefinitely from any future orders from our website. 

To cancel a class for a full refund, you must contact us within 48 hours of purchase. After the initial 48-hour period, you may cancel your class for a credit up until 7 days before your class starts. The credit can be used towards another class or a purchase from the website.

If you cannot attend class for any reason, please notify us as soon as possible.

If you cancel or request a reschedule within 7 days of the start of your class, a 25% rebooking fee will be charged in order to rebook your class. If you cancel or request a reschedule within 3 days of the start of your class, a 50% rebooking fee will be charged in order to reschedule your class. No-shows will NOT receive a credit or refund of any kind.